Dow Jones & Company, Inc. and its subsidiaries ("Dow Jones", "us" or "we") want you to be familiar with how we collect, use and disclose information from and about you.
The Dow Jones Online Services are a network of general audience sites, are not targeted to children, and do not knowingly collect personal information from children under 14 years of age.
Dow Jones and our service providers may collect the following information from and about you:
"Personal Information" is the information that identifies you as an individual, such as name, postal address, telephone number, email address, credit or debit card number, profile picture, or social media account ID.
We collect Personal Information when, for example, you register for or subscribe to certain products or services, create a profile, participate in a sweepstakes, contest or game, take a survey, visit our Dow Jones Online Services, use an interactive feature (such as Chat or Email This), or participate in a community forum.
"Other Information" is any information that does not reveal your specific identity, such as browser information, app usage data, information collected through cookies and other technologies, demographic information, and aggregated information.
We collect Other Information when you submit it to us. It may include your gender, zip code, birthday, education, occupation, financial information (such as your income, investments, portfolio transactions and value, and other information), and interests.
We may receive Other Information about you from third parties, including, for example, demographic data, information about your interests, and information about your activities on other websites
When you access and interact with our Dow Jones Online Services, we and our service providers may automatically collect certain information about those visits. For example, in order to permit your connection to the Dow Jones Online Services, our servers receive and record information about your computer, device, and browser, potentially including your IP address, browser type, and other software or hardware information. If you access the Dow Jones Online Services from a mobile or other device, we may collect a unique device identifier assigned to that device ("UDID"), geolocation data, or other transactional information for that device.
Most browsers are initially set to accept cookies, but you can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether. Please consult the "Help" section of your browser for more information (e.g., http://windows.microsoft.com/en-US/windows-vista/Block-or-allow-cookies).
Users can manage the use of Flash technologies with the Flash management tools available at Adobe's website, see http://www.adobe.com/devnet/security.edu.html. Please note that by blocking any or all cookies you may not have access to certain features or personalization available through our Dow Jones Online Services.
We use the Personal Information we collect from and about you for the purposes set forth below. Please note that we may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law. If we are required to treat Other Information as Personal Information under applicable law, then we may use and disclose it for all the purposes for which we use and disclose Personal Information. We may combine Other Information with your Personal Information, and when we do, we treat the combined information as Personal Information.
To improve the quality of our products and services and to personalize your experience by presenting content, products and offers tailored to you, we may also combine the Personal and Other Information we collect with information relating to your use of other Dow Jones products, services and websites. In addition, we may supplement the Personal and Other Information we collect with information from other sources, such as publicly available information from social media services, commercially available sources and information from Dow Jones Affiliates or business partners.
To provide and manage our services. We use the information we collect from and about you to provide our products and services and features to you, including: to process and fulfill your subscription, to send you information about your relationship or transactions with us, to measure and improve those services and features, to allow you to comment on content and participate in online games, contests, promotions or rewards programs, to provide you with customer support, including online chats, and to respond to inquiries. Some Online Services use the information we collect in site-specific ways. For example:
To deliver relevant content and recommendations. To make your experience more interesting and personalized, we may use any of the Personal and Other Information we collect to assist us in delivering content on any of our Dow Jones Online Services. For example, if you use WSJ.com and Factiva.com, we may use your WSJ.com reading history to personalize the content delivered to you on Factiva.com.
To allow social sharing functionality. If you log in with or connect a social media service account with a Dow Jones Online Service, we may use Personal and Other Information to facilitate your sharing of information between the Dow Jones Online Services and your social media service.
To contact you. Dow Jones and Dow Jones Affiliates may periodically send promotional materials or notifications related to our products and services. To help make these promotional materials more relevant to you, we may use and combine any of the Personal and Other Information we collect to assist us in sending you promotional materials. If you want to stop receiving promotional materials from us, you can change your account setting through the appropriate link on the website account services page or follow the unsubscribe instructions at the bottom of each email. There are certain service notifications that you may not opt-out of, such as renewal notices and notifications of changes to Dow Jones products and services or policies. If you have installed a mobile app and you wish to stop receiving push notifications, you can change the settings either on your mobile device or through the app. We may also use your information to respond to inquiries or requests you make to us.
Dow Jones uses commercially reasonable administrative, technical, personnel and physical measures to safeguard Personal Information in its possession against loss, theft and unauthorized use, disclosure or modification. However, no one can guarantee the complete safety of your information. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting Customer Service in accordance with the instructions below.
You can access or modify your registration or subscription profile information and modify your marketing preferences by contacting Customer Service, as indicated below. Most subscribers and registered users can also update their Personal Information online by signing on to their accounts and visiting the appropriate account management sections of our websites. Please note that if you have subscribed or registered for our print and online editions, or for more than one of our publications or services, you may need to update your information for each separately.
Here are links to pages where subscribers and registered users may update their personal profile information and marketing preferences:
You may also contact Dow Jones Customer Service at firstname.lastname@example.org or by calling 1-800-DOWJONES (U.S. only) or 212-416-3858 (outside the U.S.). Local contact information for The Wall Street Journal and Barron’s is also available in the Contact Directory. Local contact information for corporate enterprise products is available on the Customer Support site.
Your California Privacy Rights
California Law permits our customers who are California residents to request certain information regarding our disclosure of Personal Information to third parties for their own direct marketing purposes. To make such a request, please write to us at:
Dow Jones & Company
Attn: DM Disclosure Manager
200 Burnett Road
Chicopee, MA 01020
and include your name and the address to which you would like us to respond.
Location of Data. Your Personal Information may be stored and processed in any country where we have facilities or in which we engage service providers, and by using our products and services, you consent to the transfer of information to countries outside of your country of residence, including the United States, which may have different data protection rules than in your country.
Linked Services. The Dow Jones Online Services may also be linked to sites operated by third parties, and may carry advertisements or offer content, functionality, games or applications developed and maintained by third parties. Some of these third party sites may be co-branded with a Dow Jones logo, even though they are not operated or maintained by us. For example:
We ask that you not disclose any sensitive Personal Information (e.g. social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background or trade union membership) when contacting us.