Multan—Banking Ombudsman Pakistan Anis Ul Husnain, Tuesday, said that his office was actively engaged in resolving complaints in shortest possible time without any cost and relief worth Rs 176 million was provided to complainants last year.
The Banking Ombudsman said this while addressing a gathering of industrialists and traders at the Multan Chamber of Commerce and Industry (MCCI). Anis Ul Husnain said that Pakistan was the only country where Banking Ombudsman enjoyed an authority to proceed against parties under Contempt of Court law.
He said his office was receiving 5000-6000 complaints every year despite the fact that complaint cells of all the 40 banks in the country were operational and monitoring and inspection system of State Bank of Pakistan was also tough. He said ratio of implementation on the orders of Banking Ombudsman was over 98 per cent.
He said offices of Ombudsman were meant to resolve complaints in a shortest possible time without any cost and added that 80 per cent of the total complaints were being decided without any delay and cost. He said law and order situation in Karachi was improving and its positive impact would also prevail in other parts of the country to help accelerate economic activities and improve investment inflow to the country.
To a question from industrialists, the Banking Ombudsman said that banks should share the Credit Information Bureau Report (CIBR) with their clients. However, if they don’t then there may be some legal or procedural lacunae, he said adding that industrialists and traders should send their point of view in writing to his office and all relevant authorities in this connection. Earlier, MCCI president Fareed Mughis A. Sheikh presented the address of welcome. He said bank clients should be informed about the Credit Information Bureau Report and the office of the Banking Ombudsman should be shifted from SBP building to some other place in Multan.— TBP